Support
Last Updated: September 13, 2026
Help for RealSoul, AniSoul, AI Booster and AgentAura. Anything this page does not answer goes to service@allianceinterstellar.com.
This is the support page for Alliance Interstellar. It covers RealSoul and AniSoul for iPhone, AI Booster and AgentAura.
If you tapped a support link on the App Store listing for RealSoul, you are in the right place. The RealSoul section below covers the download that runs on first launch, using the app with no connection, the daily free message allowance, and how to restore or cancel a subscription.
Write to service@allianceinterstellar.com. Email is the only way to reach a person. The chat bubble on our product pages is an automated assistant, not a support agent, and there is no phone line and no ticket system. We intend to read every message that arrives and to answer by email. We would rather say that than promise you a response time.
1. Contact Support
One address, for all four products and for anything about a purchase:
There is no phone number and no ticket system to check, and the chat bubble on our product pages is an automated assistant rather than a person. Any reply we send goes to the address you write from.
2. Reporting a Problem
Please put these in the first email. Without them, the first reply has to be a list of questions instead of an answer.
Device model
For example, iPhone 14 Pro
iOS version
Settings > General > About
App version
The version of RealSoul, AniSoul, AI Booster or AgentAura you have installed
What happened
What you did, what you expected, and what the app did instead
Online or offline
Whether the device had a working connection at the time
For a purchase question
Which plan you bought - weekly, monthly or yearly - and roughly when
We never need your Apple Account password, and we do not have a copy of your conversations: in RealSoul no conversation text or audio leaves your device, so we cannot look up what was said. Describe it in the email, or attach a screenshot.
3. RealSoul Questions
Why is there a large download?
RealSoul answers with a language model that runs on your iPhone. That model is not part of the app download from the App Store. On first launch, or shortly after it, the app fetches the model once - roughly 400 MB to 1 GB depending on the device - and then keeps it on the device. After that the app uses the copy on your device; it is not downloaded again each time you open the app.
The download stalled
Does it work with no connection?
Yes, once the model is on the device. A complete conversation runs on the device, including in Airplane Mode.
What does reach the network?
Apart from fetching the model, and Apple's own purchase and receipt traffic through StoreKit, the only requests the app makes to a server of ours are:
There is no account, no email address and no sign-up, so there is nothing to log into and no password to recover.
How does the daily free allowance work?
Using RealSoul for free includes a daily message allowance - 30 messages a day at the time of writing. Our backend keeps the count when it can be reached; when it cannot, a counter stored on the device is used instead. The subscription below removes the daily limit.
She talks over me, or does not hear me
Voice is full duplex on purpose: she listens while she is speaking, so you can interrupt her mid-sentence. Text chat is there as well if you would rather type. If she does not seem to hear you, check that RealSoul is allowed to use the microphone and speech recognition in iOS Settings.
Who else can see this? How do I report or block someone?
Nobody, and there is nobody to report. RealSoul is one person talking to one AI character. There are no other users in the app, nothing is shared between users, and there is no feed, no profile and no user-to-user messaging. We have filed an 18+ age rating for the app; until Apple applies it, the App Store listing still shows the rating of the version currently published.
4. Subscription and Billing
RealSoul subscriptions are sold through the App Store, in the subscription group RealSoul No Daily Limit. Three auto-renewable plans:
Weekly
USD 2.99
1 week
com.ai.metahuman.sub.weekly
Monthly
USD 9.99
1 month
com.ai.metahuman.sub.monthly
Yearly
USD 59.99
1 year
com.ai.metahuman.sub.yearly
Payment and renewal
- • Prices vary by territory. The local price is shown in the app before you confirm.
- • Payment is charged to your Apple Account when you confirm the purchase.
- • A plan renews automatically for the same period at the same price unless auto-renew is turned off at least 24 hours before the current period ends.
I paid, but the limit is still there
- • Reinstalled the app, or moved to a new device? Use Restore Purchases in the app.
- • Restore sends your App Store receipt to our server, which validates it and re-enables the subscription.
- • If Restore does not bring it back, email us and say which plan you bought and roughly when.
Cancelling
- • On the device, open Settings > Apple Account > Subscriptions, choose RealSoul, and cancel or turn off auto-renew.
- • Cancelling is done there, not in the app, and it stops future renewal.
- • To avoid the next charge, do it at least 24 hours before the current period ends.
Refunds
- • App Store purchases are refunded by Apple, not by us: request a refund through Apple, under Apple's policy.
- • See the Terms of Service for the rest.
5. Products We Support
RealSoul
An AI companion for iPhone. Talk out loud to a photorealistic animated 3D human, or type. The language model runs on the device.
AniSoul
An AI companion for iPhone, built the same way as RealSoul: the language model runs on the device and the answers in the RealSoul section above apply to it too.
AI Booster
Network acceleration and VPN clients for desktop and mobile. Previously listed as AiBooster.
All four are supported at the same address: service@allianceinterstellar.com. Tell us which product you are writing about.
6. Privacy and Terms
Support contact for all Alliance Interstellar apps: service@allianceinterstellar.com